About ZOO Hospitality
Built from the floor up.
ZOO Hospitality is a hands-on hospitality platform built around one idea: the guest experience gets better when the operation underneath it gets stronger.
Founded by James Mazzuto in New Jersey, ZOO works across concepts, operations, teams, systems, food and beverage, and guest experience.
01 / The Company
Creative hospitality. Disciplined execution.
ZOO Hospitality brings together the parts of a hospitality business that are too often treated separately. The concept has to make sense. The systems have to support it. The team has to understand it. And the guest has to feel it.
That means working across everything from positioning and programming to staffing, training, reporting, service standards, technology, and day-to-day operating rhythm.
The goal is not complexity. It is a business that feels clear to the team and effortless to the guest.
02 / Founder
James Mazzuto
ZOO Hospitality is founded and led by James Mazzuto, whose work connects the room guests experience with the operating discipline behind it.
His path into hospitality was unexpected. The fit was not.
Meet James03 / The Point of View
Warmth without the theater.
ZOO believes elevated hospitality can still feel approachable. Serious food, thoughtful drinks, strong systems, and high standards do not require stiffness. The best experiences feel personal, alive, and easy to enjoy.
Read the philosophySee the work.
Explore how this approach shows up across different concepts and occasions.